Tag: postaday2011

Authentic Technology

During a workshop we hosted for the EMA last week two people from my on-line world approached me: “you’re active on LinkedIn” and “I like your blogs”. That’s nice I thought and I recognised them too, from their on-line profiles. It can be a strange thing sometimes when you interact face-to-face with people you’ve only dealt with on-line. I have a friend who refuses to do anything communication on-line – even texts are pushing the boundaries: “If I want to communicate I’ll speak to you thanks”.

I’ve come to quite like the on-line world. There is no doubt at all that we can connect with more people (if that’s what you want of course), but significantly, a range of different people with insights and knowledge that you wouldn’t ordinarily have easy access to. So you’ll find me on Twitter, Facebook, FourSquare, the Blog, LinkedIn, email, the CIL Website, my personal blog, Skype and I’m sure there’s more to come.

But I do challenge myself: is there an on-line person and a face-to-face person? Or are they one and the same. I hope you’d find me the same although there’s no proof-reading when you’re talking face-to-face so anything might come out, and often does!

And there’s a business reason for doing it. At the Leadership Centre I look after we need customers and so I need to keep communication as easy as I can.  I do try to keep the communication honest and authentic which sometimes means asking for business. If we didn’t, I’ll soon be looking for something else to pay the bills, which reflects what I heard Jonathan Ling, the CEO of Fletchers say once: I need managers that firstly, can make a profit. David Silverman in his “4 tips for writing better email” says you should:

  • ask for something – a call to action if you like
  • say it up front – the purpose should be clear
  • explain – don’t expect your readers to know what you know about your products or business
  • tell them what you think – don’t ask for ‘thoughts’ without giving yours

I think that these tips can be applied to more than just email, but can form a wider strategy of on-line engagement. I’m sure, if you’re a regular reader here you know that I’m doing plenty in the last category, but I intend to challenge myself about the first one. That’s authentic. We all need to prosper to be able to grow. So like my friend, I’ll speak, but in many different ways that will hopefully work for all of us.

Stephen

Letting go to grow

It felt hard when I got home. We had celebrated my son Thomas’ 21st at Iguacu in Parnell. A lovely evening which included some healing. I wrote quite a lot in a journal in the 90s and had a collection of memorabilia from home and school that captured the moment. It amazed me how much you forget. So if your kids say something like “When you die and come back as another person do you remember who you were?” then write it down. It’ll be worth it. And it was.

Putting together an album of photographs covering 21 years – and really only snippets which is why I called it “The unauthorised and completely random photo album to Thomas from Dad” – I went though the journals, the photographs and the large container of memorabilia. What it came down to were 30 pages. It took a bit of time, but then it felt thin and not worthy of such a fine young man. But it was a representation of 21 very special years of growing up.

I’ve regarded Thomas as grown up for quite some time but when I got home after the dinner it suddenly hit me: now it’s real, I’ve given him all I can to him as a young person. I consoled myself that I can give him (I hope) plenty man-to-man.

Such an empathetic, energetic and optimistic person is a rare find, and Thomas is one.

I’m still slightly sad, not sure why, but I’ve let go in a way I hadn’t expected to feel on Saturday.

Time to grow. For us both.

Stephen

Hitting the spot

I had two significant conversations last week talking about authenticity and meaning in our work. We don’t always see the obvious. Someone who presents as confident, capable, even strategic can be as empty as can be. Yes, full of the right words, strategic linkages, linear flows and other deliberately important but shallow phrases. They might have an important job, looking after many people and a major division and a family who’s on the fast track to societal bliss.

And it may be perfect. But it may also be that you feel something is not congruent. As one of my colleagues said, “there’s nothing in here”, stabbing his heart. I remember being a cynical boy listening to stuff at a religious service about loving with all your heart and thinking “isn’t this just an organ that pumps blood!”.True, but we also now know that the wiring in our bodies is as big in our brains as it is in our gut. A gut feeling then perhaps, though that’s not the entire point of this.

If your organisation is only focussed on a limited range of number-driven KPIs then what? Happy investors? Possibly, but can the numbers only come from looking at the numbers? If you’re reading this then you probably don’t think so, but I challenge you to ask yourself if there aren’t times when the leadership and authenticity that drives business success is put to one side, because we really need to focus on the numbers. Maybe that always happens. If it’s true that corporate spending on leadership development slows during a recession, then that’s evidence enough I reckon. Say it again, spending on leadership development slows during a recession. That’s okay, but don’t pretend you think leadership development is a key driver of success. The manager with no heart has taken over. And a body without a heart is well, stuffed really, the brain will soon die along with all the other organs. And you won’t even know if you’re bleeding without a heart.

Enough of the metaphor! When I engage with an authentic person who has meaning in their life I know it and I can connect, whatever they do. Can you? Look around you at work. Who hits the spot?

Are you leading with something in the spot? That something is everything you are. A happy authentic space.

Stephen

Say it now

We went to a friend’s mum’s funeral this week. We shared some of the pain of the illness over the last year and learned how close mother and daughter were. At the funeral our friend spoke of the special relationship between her and her mother: how there was never a harsh word, they were best friends and Mum was always there for her, whenever.

I know people who, after their parents have died, talk of the things that they wanted to say.

Funerals make me reflective. No good waiting for the important conversations I was thinking. In fact I don’t mind saying I haven’t waited, but I count myself fortunate to have the tools and parents who engage. Doesn’t mean we agree on everything but we understand and respect. And feel we can talk about whatever we need to talk about.

And our friend clearly had the relationship with her mother that allowed that to occur.

No use waiting until you’re at the funeral home, either in the box or in the pews. Say it now. It’s never too late and you’ll probably have lots of good things to say.

Stephen