Category: Humour in Leadership

Kindness

Kindness

Traveling to Ireland to see my son Thomas and his family was a trip much delayed – almost by five years since the original planning – so it was a much anticipated. In Aotearoa we survived Covid as a community through a lot of goodwill. The rules put on us were followed because we mostly accepted them, even if sometimes we didn’t enjoy them altogether. The consensus fell away when the rest of the world connected and my perception is we’ve lived in a much more divided place. I notice it in micro moments, in traffic, in political discourse and in the unspoken interactions in everyday living.

Crazy traffic outside the hotel in Las Vegas after a four hour drive from LA, driving on the other side of the road. It turned out a concert had just come out – access to the carpark hotel was blocked and 30 minutes to navigate once around the block it was enough: “we’ll take care of it from here, you relax and check in, we’ll look after you” was the relieving narrative from the valet guys.

Rushing from the rental car drop off in the Uber to LA airport to catch the flight to London – anxious about timing: “don’t worry, we’ll get you there real quick”, and he did with help with the baggage onto the trolley too.

Heathrow is an enormous airport, one terminal seems multiples of any local airport. But my experience with four flights is one of kindness, staff checking and rechecking boarding passes for lounge access (first world issues!) and when checking an exception at security, it was warm and done with care.

The experience was repeated almost everywhere – hotel check ins, taxis, the Tube, bus drivers in London who took care to make sure they explained that the bus terminated at Hyde Park Corner – “there’s one right behind if you need to go further”.

It’s the 60th anniversary of James Bond’s “Goldfinger” and the Burlington Arcade in Mayfair has been converted into a haven for Bond fans (me!) including a 007 Store run by Eon Productions – the Producer’s personal assistant during the filing of Skyfall manages the shop – and there’s a very cool bar included. Most people ordered only one drink – shaken of course.

Yes, they had commercial imperatives, but the level of engagement was extraordinary. We’re friends now!

Around the corner in Piccadilly is the jeweller Bentley & Skinner, suppliers to British monarchs since Queen Victoria and recently appointed to King Charles III. It’s also the setting of a great scene from You will meet a tall Dark Stranger and the Sales Manager chatted for ages about the filming, sharing a special moment with the stars of the film and meeting Mr Allen.

It was hard to leave to come back. I hope home is just as kind to me for the rest of the year!

Stephen

Day 6

Day 6

Today seemed lighter.

The sun shone all day, and work was busy, very busy from first thing until about 7pm. But there were walks for exercise and more freedom. We can now buy “essential” appliances, which means The Warehouse partially got their way. In other big announcements the Supermarkets will be permitted to open on Easter Sunday in a first, and we were warned not to flush “Wet Wipes” down the toilet!  Apparently they’re causing problems to the wastewater system, presumably that they weren’t causing prior to the Lockdown. Come to think of it I’ve never seen Wet Wipes at work, so that seems logical.

Despite the flashing red banners on every news site, breathlessly giving us advance notice of today’s COVID-19 developments, there wasn’t really much. 58 actual or probable new infections, but we were warned that the number would be greater when the increased testing comes through.  And  I guess all statistics, in every country are about who’s been tested.

The two statistics that probably aren’t so dependent on testing are those poor folk in serious condition, and deaths. They’re both still at, respectively, 2 and 1 in New Zealand.

Another figure came out today: 14,000 being the number of deaths we could expect without measures. At the time of the Lockdown it was 80,000, so we’re moving in a positive direction on predictions. I assume the Lockdown is a stunning success so far. Maybe it is!

Talk of the economic crisis increased today. My prediction is that before long the crisis will be talked of more or less only as an economic and social one. Long after the virus is beaten, we’ll be debating, suffering and trying to grapple with the new reality.

I received a sobering email from Air New Zealand’s CEO which reads “it is clear that the Air New Zealand which emerges from Covid-19 will be a much smaller and largely domestic airline with limited international services to keep supply lines open for the foreseeable future.” Welcome back NAC. Only a few weeks ago, it was discussing the launch in October of direct flights to New York. I found it a bit sad actually. I’m missing my regular flights and as a long term customer and shareholder, I’ll remain loyal and hopeful. Go Air New Zealand!

So it’s a sobering long term picture, which we’ll get through in time, but it will probably be a lot longer than we were all told to expect when the Lockdown was enforced.

So, for us individually, good humour, love and show some compassion to your neighbour, say hello on your walk to others – it’s a medical problem, we’re not North Korea – and continue to practice good mindfulness and breathing. Slow breaths in and longer – double the length – breaths out.

I’m hopeful that when I look back at this blog about wet wipes, published on April Fools’ Day, that we’ll go “hey they got us bad that day!”

Stephen

Is that my hot water?

I’ve worked very late the last few days getting ready for a new programme we’re running next week. Working late when under pressure can test my resilience and with it, my sense of humour but I’ve kept it intact so far. Well that’s my own reflection anyhow and I’m the one doing the writing here!

I spent yesterday in Mt Maunganui with clients workshopping (is that really a word?) some concepts that will be used to roll out some performance management and training over the coming year. It was a pleasure to work with people who know how to have a laugh. We cracked jokes and had several Larry David moments including “was that hot water for my long black or are we sharing? I feel I need to claim it if it’s just mine you know”.

I reckon we achieved a lot yesterday. We worked pretty hard and the ability to have a laugh during the process was an important component of how we worked. We didn’t put a team charter together, we all took roles at leading and at times there were random jokes that on the face of it distracted, but actually kept the energy up, the connections alive and the thought processes going.

Do you know anyone who doesn’t enjoy a joke? Is there a relationship between humour and creativity? Humour and irony in particular is an important part of our culture and can have an important role in leadership.

Do you use humour in your leadership? Do you try to? Or does it just happen? Giving feedback truthfully and with empathy will require emotional intelligence, experience and a lot of self-awareness. Delivering difficult news about a restructure proposal will be a serious business. And you won’t want to make light of it.

Lot’s of leadership though, is about creating an energy that gets your team in a creative space, if you’re wanting to take your business to the next level. Taking that step-change you know you need to create to make a difference.

That’s where humour can come in. Not taking the mickey out of each other – that can easily be bullying – but sharing humour with each other. Irony that acts like a team brain gym, keeping the energy up and the creative juices flowing.

Think of it another way: does the permanently serious boss who frowns when you’re having a laugh really get the team going? Chances are it’s about something else – some fear of not being in the group which he or she won’t be if there’s no engagement. No casual Friday around this dude!

So are you a leader with humour? I’d say you can’t be one without the other. Humour is that special, connecting characteristic of being a human being that not only separates us from the animals – it can separate us from the mundane.

Back off, the hot water is mine! It’s actually quite a serious business. Maybe humour is actually the opposite of what we think it is. Seriously, you need it. Especially if you want to engage.

Stephen

Are you having a good laugh!!?

“What makes you a leader?” is the question posed on my Centre’s promotional card. I have it proudly affixed to the whiteboard in the office kitchen area so my colleagues can see that we’re making progress. It can be pretty serious stuff at times, this developing ourselves, and at times there’s nothing like a good laugh. Next to my proudly placed card now reads a series of “on the wall” comments starting with “It’s about how much time you can have off”, “It’s the pay!” and “the ability to hunt down and destroy anonymous comment writers” (not me I promise!).

Is it okay to laugh? Does a sense of humour have a role in leadership? I would say YES!, most definitely. As we navigate our way through our team’s challenges, aren’t there times when a great leader can bring the group instantly together with a short sharp dose of irony or joke?

What are your experiences of humour in leadership? What makes a sense of humour?


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