High up leadership

I’m writing this high up, on a Dreamliner to be precise, heading away for a few days. It’s been a frenetic week and getting away was a challenge but a flight departure time is compelling, even for those who like me, enjoy being pressure prompted.

This morning we ran a PwC Fraud Academy event where I interviewed a whistleblower to help our clients understand what they might need to do to encourage a “speak up” culture and protect the whistleblower.

This work sits at the nexus of my forensic and leadership work and I’ve blogged about it in also on LinkedIn.

In my dealings with high-up leaders they’ll usually say that they are approachable and open to feedback and concerns from anyone. And the people around them will often agree.

But what we heard from our whistleblower today was stark. “Why would those higher ups listen to me? What do I know?” she asked.

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What our whistleblower had to say went right to the heart of the trust, integrity and culture of her organisation. Her organisation was and is a great place. Open, trusting with good systems and processes.

But nonetheless she felt disempowered.

Someone asked me at a “laser coaching” session recently how they might improve their social awareness. I said that leadership is most often seen in those micro-moments: on the spot feedback, time to say thanks, a meeting with mechanisms for everyone to be heard, and constant engagement and communication. It seems to me that it’s these leadership behaviours that are also needed to develop the trust for a “speak up” culture too.

If it all sounds like it’s quite a lot to pay attention to, well, actually, it is.

High up leadership sounds grand, the rewards can be significant, but to be effective for your organisation you need to be always on, everywhere you go.

Stephen

Our PwC Leadership Development page went live today thanks to the work of Sarah Guerin in my team.

 

Relationship advice from Wayne

Wayne reckons there’s a lot of divorce now. I quipped that not getting married is the best defence to that. Chuckling lightly he went on:

People shouldn’t try and control each other. You do what you want and let other people do what they want.  “I told my wife when we got married that I’m not responsible for her happiness. That’s her responsibility” he said adding that he was responsible for his own happiness too.

If you’re all wound up, don’t take up your issues with me then, and when you’re all wound up “I know you’re not thinking straight and what is said at that time won’t be right“, so take a stroll and have a coffee, then you’ll be right.

iStock-885844632.jpgAnd when you do open your mouth never ever put anyone down. Ever. Think about what you need to say, adjust your tone, make it right for the discussion, and be careful about what you say.

It’s quite simple really, he said, “I’ve helped lots of people with relationship problems and some people have said I should do some courses in relationship counselling“. But I won’t he said, I know what it takes.

Cost me $16.84 for those pearls of wisdom. And he got me home in his Uber too!

Stephen