When Mary spoke at our PwC Fraud Academy event this morning she shared her personal experiences of “blowing the whistle” on her boss some years back. What struck me and others in the room was the very real and powerful effects on her.

At one level she simply did the right thing, having found evidence of invoicing fraud. But it was much more than this. The sense of disbelief – could my boss have really done this? The agony of not knowing who to trust. The suspicion that others might be involved. And the fear. Fear of consequences for herself – “maybe people will think I’m involved” – or at least culpable for not having picked it up, and the fear of what her boss might do.

As it turned out, after her boss was confronted by senior management she was confronted by him: “What have you done? They’re accusing me of all manner of things“.

Nasty stuff and not things we hope we’ll ever face in the workplace.

iStock-994164986.jpgLeaders will typically prepare for crisis events: spring into action for natural disasters and man-made events. Preparing ourselves for confronting the worst aspects of the human condition requires drawing on our innermost resources and life experiences.

Mary left and we wrapped up the session with a few words about the importance of transparent and visible whistleblower services.

As our audience left one woman came up to me and asked me to ensure that we properly thanked Mary for her bravery “I just wanted to hug her” she said.

Stephen

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